When do we need emotional intelligence at work?

To improve performance:

  • to create clear action plans for high performing teams
  • to improve the performance of dysfunctional teams
  • to focus on improving sales and customer service
  • to build  teams’ impact within an organisation
  • to manage teams across multiple locations and time zones
  • to re-energise teams

To manage change:

  • to handle a crisis or deal with uncertainty
  • to create new teams or when a team leader changes
  • to communicate change
  • to recover from a setback
  • to adapt and innovate
  • to restructure a business
  • to manage redundancies
  • to navigate a change in the mix of office and remote working
  • to merge teams

To hire great people:

  • to recruit talent
  • to support new recruits
  • to succession plan